Informativa sulla privacy

Privacy Policy

SMILENDSLEEP operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). SMILENDSLEEP is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details: including your name, address, billing address, shipping address, phone number and email address.
  • Financial information: including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information: including your username, password, security questions, preferences and settings.
  • Transaction information: including the items you view, put in your cart, add to your wishlist or purchase, return, exchange or cancel, as well as your past transactions.
  • Communications with us: including the information you include in communications with us, for example when sending a customer support enquiry.
  • Device information: including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information: including information about your interactions with the Services, such as how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you: including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services: including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
  • From our service providers: including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, tailor and improve the Services: We use your personal information to provide you with the Services. This includes performing our contract with you, processing your payments, fulfilling your orders, and remembering your preferences and the items you are interested in. It also includes sending notifications related to your account, and processing purchases, returns, exchanges or other transactions. We also use it to create, maintain and otherwise manage your account, arrange shipping, facilitate returns and exchanges, and enable you to post reviews. Finally, we use it to create a customised shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and advertising: We use your personal information for marketing and promotional purposes. For example, we may send marketing, advertising and promotional communications by email, text message or postal mail. We may also show you online advertisements for products or services on the Services or other websites, including based on items you previously purchased or added to your cart and other activity on the Services.
  • Security and fraud prevention: We use your personal information to authenticate your account and to provide a secure payment and shopping experience. We also use it to detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity, to protect public safety, and to secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with you: We use your personal information to provide you with customer support, respond to your enquiries, provide effective Services to you, and maintain our business relationship with you.
  • Legal reasons: We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies. We also use it to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
  • With business and marketing partners, to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertising and marketing based on your online activity with different merchants and websites.
  • When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, and to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests). We may also disclose it to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, with other merchants and with Shopify.